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about
us I gift orders I payment
methods I security & privacy statement About Us (click to top) I started Cotton Moon in 1994 with an aim to provide cotton clothing in designs children love to wear and quality parents appreciate. Seven years later, we have thousands of very happy customers and I welcome you to our Company. Most of our clothing comes from the USA which means we can offer you unique designs in hardwearing styles that can be washed and tumble dried. We stick with casual clothing because frankly it's what children love to wear and who needs more ironing! You may now order directly from this website which contains the latest security features for your protection or if you prefer give us a call between 10am to 5.30pm GMT, Monday to Friday on our sales line on 020 8305 0012. You can use Visa, Mastercard/Access, JCB, Switch or Amex. SECURE ON LINE ORDERING- PLACE YOUR ORDER 24 HOURS A DAY WITH THE CONFIDENCE THAT ALL IN STOCK ITEMS WILL BE DESPATCHED WITHIN 7 DAYS OF YOUR ORDER BEING RECEIVED Gift Orders (click to top) We can wrap your orders and send it directly- saving you time. The cost is £3.50 per wrapped gift , plus standard post and packing charge. Simply indicate the occasion and provide us with delivery name and address in the comments/more information box at the end of the product items you are ordering. Payment Methods (click to top) Cotton Moon accepts Visa, Mastercard/Access, JCB, Switch or Amex, sterling cheques or postal orders. Orders within the UK by cheque and postal orders must be sent with your completed order form(this can be found on our home page) to- Cotton Moon, FREEPOST, PO Box 280(SE8265), London SE3 8BR Orders by cheque outside the UK in pound sterling only should be sent to- Cotton Moon, PO Box 280, London SE3 8DZ, UK Please note if paying by cheque, your order will be sent one week after receipt. Security and Privacy Statement (click to top) Cotton Moon has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for these websites: www.cottonmoon.com and www.cottonmoon.co.uk From time to time we may make names and addresses from our mailing list available to other organisations or third parties who may wish to contact you with information about themselves or offer goods and services that may be of interest to you. If you do not wish to be contacted by third parties for these purposes, please tick the box on the order form or contact us directly Cotton Moon uses an order form for customers to request information, products or services. We collect contact information that is on the form(ie: e-mail addresses) and financial information (like the account or credit card number). Contact information from the order form is used to get in touch with the customer only when necessary. Financial information is used to bill the customer for products and services only. The site has security measures in place to protect the loss, misuse and alteration of the information under our control. Encrypted Credit Card Storage- Credit card numbers are encrypted when stored on the server. If an unauthorized person accesses the order database, the information is useless. Encrypted in Transit- The system takes advantage of Secure Sockets Layer(SSL) Security, protecting both shoppers and merchants while sensitive information is in transit over the internet. How can I contact Cotton Moon? (click to top) By Telephone In the UK- (020) 8305 0012 Outside of the UK- +44 20 8305 0012 Just ring us between 10am and 5.30am Monday to Friday GMT. If you get the answer phone, please leave a message and we will get right back to you. By Fax In the UK- (020) 8305 0011 Outside the UK +44 20 8305 0011 In the USA 1-925-215-2257 Fax your order to us 24 hours a day By Post Within the UK - Cotton Moon, FREEPOST, PO Box 280(SE8265), London SE3 8BR Outside of the UK- Cotton Moon, PO Box 280, London SE3 8DZ, UK By E-Mail Hit the contact button which is on top of every page of our Web Site or click here How do I order a Catalogue (click to top) Our free catalogue can be ordered on-line. Please click here A nominal charge of £3 is made to customers living outside Europe and in the USA. This will be refunded against your first order. Sizing (click to top) Our sizing tends to be generous. However as we buy from many different manufacturers, sizes may vary. If a garment tends to be small or overly large in size, we have mentioned this in the description of the garment. If in doubt please contact us- we are happy to help. For your convenience we have put together some measurements from some of our most popular items- To view click here Cotton Club For Grandparents (click to top) If you are a grandparent and use Cotton Moon to buy clothing for your grandchildren, we have some special offers just for you. As a Cotton Club Member you will receive- FREE Shipping to any UK and Channel Islands address on order of £35 or more, FREE gift wrapping plus 10% discount on all orders over £100 Membership is FREE to Grandparents only please- to join click here Washing your Cotton Moon Clothes (click to top) To ensure a long, healthy life for your Cotton Moon garments, please follow the washing care instructions inside each garment. All dark colours must be washed with very similar dark colours. If in doubt, wash separately. We strive to provide the best quality 100% cotton clothing and now most of our range can be tumble dried on a low cycle. But not all- please check each garment. Also much of our collection is from the USA and the garment tag may say wash in cold water. These garments are fine for washing in the UK at 40C cycles, but please no hotter. We cannot accept responsibility if you do not follow our washing instructions. |
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